UK retailers ‘failing to comply’ with online selling regulations

A substantial number of UK businesses that sell goods over the internet are failing to comply with key legislation, according to new research.

Random spot checks carried out by the Office of Fair Trading (OFT) and Trading Standards reveal that 40% of online retailers surveyed did not inform consumers of hidden charges that were added to their final bill – a legal requirement under the Distance Selling and Electronic Commerce Regulations.

The study, which examined 530 UK-based websites, also found that 15% of sites did not comply with the requirement that gives shoppers details of their right to cancel their order within seven working days.

Meanwhile, 31% of sites flouted legislation which entitles consumers to a full refund for their goods.

Commenting on the results, a spokesperson for the OFT said: ‘We encourage all online retailers to check their sites to ensure that they comply with regulations, so that shoppers can be confident that their rights are respected when they shop online.’

UK businesses can find help and advice on distance selling at www.oft.gov.uk/advice_and_resources/small_businesses/distance-selling